AI-powered intake platform for behavioral health group practices.
Most behavioral health group practices have no idea how many referral calls they miss each month. They have no idea how many of those callers have bad insurance that would have been caught at the point of contact. And they have no idea how many referrals are sitting in limbo — partially completed, waiting on paperwork, or simply lost in the intake process.
Haven makes all of that visible. And then it fixes it.
Haven answers every referral call instantly — 24 hours a day, 7 days a week. It collects complete intake information through natural AI conversation. It verifies insurance eligibility in real time during the call. It flags prior authorization requirements before services begin. And it pushes completed intake records directly to your EMR.
Your staff focuses on patients. Haven handles everything that happens before the first appointment.
No referral call goes unanswered. No after-hours gap. No hold times. Every caller reaches Haven instantly — including at 8pm when someone finally worked up the courage to call.
Every referral tracked from first call to scheduled appointment. Insurance status, intake stage, authorization flags, and follow-up actions visible in real time for every active patient across every program.
Haven verifies insurance eligibility through the Availity clearinghouse during the intake call. Bad insurance, expired coverage, and name mismatches are flagged immediately — before services begin, before authorizations are wasted, before your billing team discovers the problem weeks later.
Haven identifies prior authorization requirements for each referral and initiates the authorization process automatically for participating carriers. The time from referral to authorized first appointment drops from weeks to days.
Every completed intake is pushed directly to your EMR via NexHealth. No manual data entry. No transcription errors. The record is complete and in your system before the caller hangs up.
A behavioral health practice receiving 80 referrals per month and losing 25 percent to intake process failures loses 20 patients per month. At $1,400 average patient lifetime value that is $28,000 per month in lost revenue. Haven at $2,250 per month costs 8 percent of what it recovers.
Live at a 150-person multi-site behavioral health organization in Maryland. Handling referral intake, insurance verification, and prior authorization flagging across multiple programs — 24 hours a day, 7 days a week.
Third party API costs (Availity insurance verification and prior authorization) passed through at cost. No markup.
Call +1 833-958-8255. You will hear exactly what your referral callers hear when they call your practice at 9pm on a Tuesday.